Return & Refund Policy
At Gadgets Markaz we want every order to reach you in perfect condition. This policy explains when you can return an item and what happens next.
What Can Be Returned
You can return an item within 7 days of delivery if:
- It arrived damaged or broken
- It is faulty or not working
- You received the wrong item, or it is not as described on our website
Change of Mind
We do not accept returns or exchanges because of a change of mind, for example if you no longer want the item or ordered a different colour or model than you needed. Please read the product description carefully before ordering. If you have any question, message us on WhatsApp first and we will be happy to help you choose.
Return Delivery Cost
If your item is damaged, broken, faulty, wrong or not as described, we pay for the return delivery. We will arrange a pickup, or tell you how to send the item back at our expense.
How to Return
- Contact us on WhatsApp within 7 days of receiving your order
- Share your order number and clear photos (or a short video) showing the problem
- We check your request and arrange the pickup
Please keep the original packaging and all accessories that came in the box.
Items We Cannot Accept Back
- Items damaged after delivery through customer misuse
- Items with broken seals (hygiene products)
- Customised or personalised items
Products sold as Open Box or Used are sold as described in their listing. The return rules above apply if they arrive faulty or different from that description.
Replacements and Refunds
Once we receive and inspect the returned item, we will send a replacement or issue a full refund. If a replacement is not in stock, you will receive a full refund. Refunds are processed within 3–5 business days via bank transfer or EasyPaisa/JazzCash.
Contact: WhatsApp +92 313 511 3472 or email support@gadgetsmarkaz.com